News Letter [Home]
August, 2015

Enterprise Mobility and the Face of Changing Business Communication

In an insightful report on the state of planet and explosive popularity of mobile phones and handheld devices, the a leading daily in UK, has predicted that a quarter of the world's population will have smartphones by 2016. As of now there are 1.74 billion active mobile connections and a whopping 7 billion SIM cards in use, a startling statistic also confirmed by . It is no wonder, therefore, that the ubiquitous mobile phone has begun to feature rather prominently in multiple discussions that involve every type of communication including communication in the workplace.

Defining Enterprise Mobility

While enterprise mobility is neither a fad nor a phrase that was coined yesterday, it tends to mean different to different people. Generally, enterprise mobility refers to the way in which mobile technologies are leveraged to streamline process flows across the enterprise. This is not restricted to internal communication alone-- communication within the enterprise among employees. It also encompasses communication that takes place between members of the enterprise and several external entities such as customers, vendors, the media and nodal bodies only to name a few.

Since our focus in this report is restricted to workplace communication, let us take a moment to learn how this technology can be successfully leveraged to enhance the overall productivity of your workforce and prevent ambiguous communication involving discrete pain points. We also provide a few tips on how you, as an employee, manager, decision-maker and stakeholder, can optimize policies and procedures to streamline workplace performance as it relates to communication within your organization.

The two sides of the Mobility Coin

Communication within your workplace happens in two modes-- the voice mode and the data mode. While it is practically impossible to restrict your employees from conversing on their mobile phones with each other and shooting the breeze once in a while, your policies on this subject should unequivocally reflect the fact that mobile communication in the voice mode should be treated as an option of the last resort. There are at least four reasons that we can think of to support this recommendation:

  1. Mobile phone conversations leave no paper trail which essentially means that employees cannot be compelled to assume authorship of their decisions, directives and instructions.
  2. Employees are not obligated to sign off on what they may have said “over the phone.”
  3. The phone will invariably open up additional conversation channels of informal communication and chit chats which is detrimental to productivity if it crosses the proverbial line.
  4. A busy signal, no answer or voice mail aren’t clear cut solutions to failed communication efforts.

Data centric mobile communication, on the other hand, is extremely effective for the following four reasons among others:

  1. It generates a verifiable paper trail that can be validated and authenticated at any given point in time.
  2. Some of the communication in the data mode happens live and in real time.
  3. Past communication can be retrieved from archives in the event that there is a dispute or issues need to be clarified.
  4. Communication in this mode can never be missed since it is stored until consumption.

There are two broad platforms that support data centric mobile communication within the enterprise-- email and text messaging. Text-based mobile communication happens in three ways: SMS texting, IP-based text communication such as WhatsApp, KIK and Line, and business messengers also known as instant office messengers. Email messaging does not take place in real time and response times can remain unpredictable. SMS and IP-based text communication platforms are usually not scalable and neither provide nor deliver 256 bit SSL encryption. Moreover, their features are typically designed to facilitate C2C communication. Business messengers serve the needs of the enterprise to the greatest extent possible owing to their ability to guarantee a secure communication protocol, facilitate simultaneous conferencing within departments and groups, track and generate chat transcripts, and provide secure file transfer when required without having to close the business messenger chat window.

Leveraging Productivity with Office Instant Messengers

The list can be long. However, here are few recommendations you can instantly implement in order to dramatically enhance the quality of your workplace communication with business messengers:

  1. Install a business messenger from a company with a solid track record of performance and service because communication is one thing with which you cannot and should not take a chance.
  2. Mandate the use of business messengers as opposed to the mobile phone and email unless there is a good reason to do so.
  3. Reward employees and recognize them for using business messengers as the platform of choice.
  4. Train your employees in the use of business messengers and its various features.

Business messengers are a blessing without a disguise for enterprises both large and small. The benefits your organization will accrue bears testimony to the rapid adoption rates the platform has experienced lately. At CDMessenger, we provide our customers with a rich and powerful business messenger solution that goes well beyond the expectations of a traditional instant messenger and places communication ammo on the fingertips of your entire workforce.