News Letter [Home]
January, 2015

Workplace Productivity defined by Communication among Office Peers

It is a truth universally acknowledged that the manner in which an organization facilitates workplace communication among its employees plays a key role in determining its overall productivity and eventual profitability. How you communicate with your peers and to what extent it is supported by corporate infrastructure similarly determines your own productivity and your contribution to the cause of the enterprise. Here are three ways in which you can streamline your various communication protocols with your peers and achieve significant outcomes both at the personal as well as the corporate levels:

Gain Insights into Communication Channels

Every organization uses multiple forms and channels of workplace communication to sustain operations and increase productivity. They include but are not necessarily limited to phone, chat, email and Internet-based self service in which you will seek answers using your company’s knowledge base and document management system. As you continue to interact with your peers, colleagues and top management, it is important that you understand each communication channel, its advantages and disadvantages, its reliability and effectiveness. When to use which channel has a great deal to do with the productivity milestones you will eventually achieve.

Learn to Listen

Much like your own family, the organization which you serve and lead includes individuals with diverse personalities. The key to successful workplace communication is to understand and recognize this phenomenon and tailor your responses accordingly. To this end, you should develop the practice of listening to your peers so that you are able to fine tune your responses based on the various dynamics of the environment in which the communication takes place. The practice of listening will enhance your understanding and perception of the various challenges you will face and help you to arrive at solutions that are both practical and feasible.

Respect Communication Hierarchies

Regardless of whether you communicate on the phone, send and receive email messages, use an office instant messenger, or engage in face-to-face communication, there is usually a chain of command much like a pecking order that your company has established with a view to streamlining communication. For instance, if your organization does not subscribe to the Japanese pattern of quality circles designed to enhance productivity and communication called Kaizen in which everyone talks to everyone else in the company at all times, adhere to the hierarchical pattern of communication practiced within your organization. This will not only pinpoint accountability but also clearly define operational workflows in the larger interest of the enterprise.

Key Takeaways

Effective communication links your peers and you together and facilitates organizational success. Workplace communication is also key to increasing efficiency, fulfilling customer expectations, enhancing quality, and jump starting innovation within an organization. As is the case with most operational activities within an organization, workplace communication too is based on strategy. There is no one size that fits all and depending on the size of your organization, its work culture, its traditions and corporate philosophy, the manner in which you communicate with your peers will go a long way in determining how you fulfill your mission within the enterprise.